Human beings are at the centre of everything we do. Our clients don’t need to waste time on the phone or in face-to-face meetings with our staff – everything can be done online in our inclusive digital environment.
We give our employees the opportunity to work and develop professionally, which has earned us a reputation of one of Russia’s best employers in the industry.
Working with large volumes of data demands great attention to cybersecurity. We are constantly introducing new security solutions while also updating existing ones. We created the first option available in the market for clients to do pre-insurance inspection themselves. Now the client can fill out an application form online anywhere and at any time, proceed with the inspection, sign the forms, pay the premium and receive their insurance policy online without the involvement of our employees.
This saves the client many trips to our office or phone calls.
In bad weather, the car won’t need to be washed twice because it got dirty on the journey from the car wash to the inspection; all photos can be taken right after the car wash. Online options take the paper component out of ‘paperwork’. Technologies broaden the company’s potential for expansion, reaching anyone with internet access and thus making insurance more accessible to the public.
In line with our mission, we support and implement technological solutions to assist in preventing traffic accidents.
For example, we have launched a pilot project in collaboration with Antison: special equipment installed in the cab of a truck or bus can track drivers for signs of falling asleep and – if it happens – wakes them up with an audio signal.
We continue to develop online technologies for our clients – all our main services are already available via our official website or through our mobile app. In 2020, we made it possible to file car accident reports for comprehensive insurance claims through our website or app. Around 68% of our clients now use this option. In addition, clients with third-party-liability insurance will find all the respective services available to them via their online account. It shows all the client’s insurance policies, claims, as well as loyalty programme privileges.
We have launched a single API enabling clients to quickly apply for a wide range of products from one company, while partners can build an ecosystem for various client segments across complementary product offers. The API makes insurance more widely available, as it enables any partner to easily connect to it.
In 2020, we continued developing our cybersecurity policies with the goal of introducing new measures while upgrading existing solutions to counter emerging threats. We have implemented state-of-the-art solutions to boost reaction effectiveness and incident management, including:
- configuring a system for collecting and analysing information security events;
- implementing a system for preventing leaks of confidential information;
- developing a system for raising user awareness of cybersecurity issues based on “white phishing” and preparing training materials;
- implementing a tool for scanning the company’s infrastructure and services for vulnerabilities;
- conducting breach tests to verify the level of protection of the company’s web services.