2 August 2021

As part of its Courier Care programme, the online retailer Samokat, together with Renaissance Insurance, has launched a life and health insurance project for the service’s couriers. Some 20,000 delivery workers in 22 cities where the service operates will benefit from accident protection, with possible compensation of up to RUB 500,000.


Samokat’s insurance programme is free of charge and covers all couriers (those working on foot, on bicycles and in cars) throughout Russia during the execution of an order: when en route to the customer and returning to a dark store. To participate in the programme, couriers do not need to fill out an application or purchase an insurance policy. They are signed up for life and health insurance automatically.


In case of an insured event (for example, an injury due to a fall), the courier must report the incident through the Samokat Pro app, seek medical attention and keep all medical records. This must be done no later than 30 days after the incident. Specialists from the Care service can help fill out a claim for the insurance company. The injured party will have to submit the documents to the insurance company; within 15 days after submitting the documents, they will be able to receive compensation.


“Samokat is growing very quickly. Every month, we are opening up to 100 new dark stores and hiring up to 1,000 couriers through our partners. We aspire to create comfortable and safe working conditions for all our employees and partners. And we are doing a lot to prevent accidents involving our couriers and, moreover, to provide them with access to high-quality and qualified assistance. Life insurance is another important and necessary instrument for protecting the employees of Samokat’s partners”, said Andrey Danilko, Deputy CEO for Human Resources for the online retailer Samokat.

“We are delighted to be Samokat’s partner on this project, as we’re certain that no one should skimp when it comes to their life and their health. For our part, we will ensure that we will communicate with all of the service’s employees and partners quickly and professionally”, added Aliya Valiullina, Vice President of Renaissance Insurance.

Samokat is an online retailer operating in Moscow, St Petersburg, Kazan, Nizhny Novgorod, Krasnodar, Samara, Yekaterinburg, Novosibirsk, Perm, Ufa, Kemerovo, Rostov-on-Don, Tyumen, Tolyatti, Tomsk, Volgograd, Novokuznetsk, Barnaul, Voronezh and Chelyabinsk. Samokat makes deliveries within 15 minutes. This kind of efficiency is possible thanks to dark stores located in each of the regions where the service operates. The company current operates more than 700 dark stores in 22 Russian cities, and Samokat couriers deliver over 300,000 orders every day.

Renaissance Insurance is a universal insurance company operating nationwide. It has a high credit rating (ruAA- from RAEX), more than 20 years of experience in the market and a strong position among the 10 best insurance companies. For more information about the company, see https://www.renins.ru/