By investing in Renaissance Insurance, you are contributing to life improvement and social service development projects. Social services, our clients and team members are our primary focus.
By investing in Renaissance Insurance, you are contributing to life improvement and social service development projects. Social services, our clients and team members are our primary focus.
We observe an increasing level of comprehensive insurance customer satisfaction: in 2021, it reached the level of 38%. This indicator is measured based on NPS surveys we conduct on a monthly basis.
Our company demonstrated a 14% growth rate on key active clients, i.e. individuals holding one or more insurance contracts. We use management accounts for contract information and internal system data to measure this performance indicator.
We observe an increasing level of comprehensive insurance customer satisfaction: in 2021, it reached the level of 38%. This indicator is measured based on NPS surveys we conduct on a monthly basis.
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Religion, ethnic origin, language, place of residence;
Property and official status, membership in public associations;
Degree of ability to work and opportunities.
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Religion, ethnic origin, language, place of residence;
Property and official status, membership in public associations;
Degree of ability to work and opportunities.
Now, around 68% of clients are using these options. Furthermore, our clients may have access to all key TPL (OSAGO) services using their personal account. This online facility enables our clients to view all their insurance policies, claims and loyalty program special offers.
Now, around 68% of clients are using these options. Furthermore, our clients may have access to all key TPL (OSAGO) services using their personal account. This online facility enables our clients to view all their insurance policies, claims and loyalty program special offers.
Renaissance Life is offering special programs:
- Healthy Lifestyle. Covers laboratory diagnostics, free nutritionist consultations on healthy diet and vitamin intake, 24/7 online appointments with specialists, online training and coach consultations, temporary disability insurance. This Program saves time and money, as no trips to clinics and gym are required.
- Stay Healthy. Covers a comprehensive examination, online consultations and face-to-face appointments, treatment of medical conditions identified.
Checkup service is available in addition to the insurance program. It covers medical examinations and recommendations to be offered based on checkup results.
In 2021, the Safe Start program of Renaissance Life was named as best endowment insurance program according to Investment Leaders 2021. The program is protecting a principal family breadwinner income.
Our Medicine without Boarders program offers treatment of critical illnesses at affordable prices in best overseas clinics. The Policy Holder will receive a prompt assistance in case of oncological diseases, transplantation or restoration of heart valve, coronary artery bypass grafting, and transplantation of vital organs. The company was recognized as the winner of the Financial Elite of Russia 2015 award in the Innovative Insurance Product of the Year nomination.
We launch special content projects and implement gamification. With our support, tens of millions of users have seen warnings about risky parts of the route in the popular navigator app. Participants of our game mechanics in the same app were speeding 13% less often.
We help car-sharing companies to build up the most appropriate scoring systems for clients and prevent fraud: these measures enable efficient driver screening to identify potential risk exposure.
We launch special content projects and implement gamification. With our support, tens of millions of users have seen warnings about risky parts of the route in the popular navigator app. Participants of our game mechanics in the same app were speeding 13% less often.
We help car-sharing companies to build up the most appropriate scoring systems for clients and prevent fraud: these measures enable efficient driver screening to identify potential risk exposure.
We work for everyone
We have launched online insurance services to make sure that not only residents of megacities, but also drivers living far away from them, could access our insurance services and products. Individual underwriting is available in the banking sales channel. This means that people who could not have insurance cover in the past now have access to these products and services.
We are creating an inclusive digital environment: the websites of Renaissance Life, Renaissance Insurance and the Renaissance Auto mobile application are adapted for different categories of clients.
We protect personal data
We provide multi-level protection of personal data of the company's clients using advanced information technologies, information security and unauthorized access prevention tools.
We offer partner-friendly solutions
We have launched an integrated API for our partners to access our systems. This solution enables our partners to build up ecosystems for different customer segments with complementary product offerings thus improving customer service and experience.
Our charity projects
Since 2019, we have been helping the Nikolay Bogatikov Memorial Charitable Foundation in Support of Road Traffic Victims. We provide financial assistance and involve our own team of psychologists to support care recipients.
We participate in the Russian environmental and charitable volunteer project "Kindness Caps" and make the world cleaner and help children.
Renaissance Life has been helping the Podari Zhizn Foundation since 2013. The Company donates funds, participates in charity events, and engages company employees and clients in numerous charity projects.
We monitor Net Promoter Score
Our eNPS (Net Promoter Score) is improving from year to year. In 2021, it has gone up at 14.17% versus 2020. We continue to implement various projects to improve this indicator.
Striving to be best employer
In 2020, Renaissance Life entered top 100 best employers in Russia and top 3 best employers in finance, insurance and audit according to HeadHunter portal rating.
In 2021, together with major partners in the online education market, ELC and Netology Group prepared 28 new thematic courses and a professional growth guide. They help to develop key competencies of team members.
We are launching a pilot of the Culture of Innovation project. The project objective is to create new digital jobs and solve real cases for our business.
We have given our staff members access to the Alpina digital corporate library with the most complete collection of business and self-development books.
In 2021, together with major partners in the online education market, ELC and Netology Group prepared 28 new thematic courses and a professional growth guide. They help to develop key competencies of team members.
We are launching a pilot of the Culture of Innovation project. The project objective is to create new digital jobs and solve real cases for our business.
We have given our staff members access to the Alpina digital corporate library with the most complete collection of business and self-development books.
In 2021, 150 training programs for staff members have been developed and motivational and practical workshops launched. The Company involved professionals to act as industry experts and help colleagues to develop new skills and competencies.
Renaissance Life pays a lot of attention and cares about the quality of services provided by partners, and prevents misselling: potential customer misleading. In 2021, 1,242 partner employees completed insurance product training and competent sales based on client needs.
We also care about emotional security and healthy positive attitude. Our team members have access to Psychological Help Line to minimize their stress and anxiety levels.
Company team members use free telemedicine services for medical check-ups and health monitoring.
We also care about emotional security and healthy positive attitude. Our team members have access to Psychological Help Line to minimize their stress and anxiety levels.
Company team members use free telemedicine services for medical check-ups and health monitoring.
We also care about emotional security and healthy positive attitude. Our team members have access to Psychological Help Line to minimize their stress and anxiety levels.
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Provided the staff with masks, gloves, disinfectants;
Installed air sanitizers in all open spaces;
Arranged vaccination in the office and provided an extra day off after vaccination;
Check body temperature twice a day;
Disinfect open space and working facilities;
Launched webinars and events on current medical issues to improve knowledge and awareness.
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Provided the staff with masks, gloves, disinfectants;
Installed air sanitizers in all open spaces;
Arranged vaccination in the office and provided an extra day off after vaccination;
Check body temperature twice a day;
Disinfect open space and working facilities;
Launched webinars and events on current medical issues to improve knowledge and awareness.
In 2019, Renaissance Life received a diploma for the largest online financial literacy event.
The company regularly holds open free seminars helping people to understand personal budget management principles, make informed financial decisions and protect their finances against financial fraudsters.
In 2021, together with the Netology Group the Company has created “the Money: How to Save, Maximize and Pay off Debts” training course. This course is available free of charge on the partner's online platform.
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Russian Union of Motor Insurers;
National Union of Liability Insurers;
International Union of Technical Risk Insurers (IMIA);
Ural Chamber of Commerce and Industry;
Russian anti-terrorist insurance pool.
Central Bank of the Russian Federation included Renaissance Life in the list of core insurance companies. This list includes leading Russian insurers on Written Premium.
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Russian Union of Motor Insurers;
National Union of Liability Insurers;
International Union of Technical Risk Insurers (IMIA);
Ural Chamber of Commerce and Industry;
Russian anti-terrorist insurance pool.
Central Bank of the Russian Federation included Renaissance Life in the list of core insurance companies. This list includes leading Russian insurers on Written Premium.
Leading independent all-purpose player in Russian insurance market
Contact us by any means of communication. We are always glad to new ideas and answer your questions:
E-mail: ir@renins.com
8 800 333 88 00 #6010